For domestic shipping we use Fed Ex ground. All shipments are trackable and insured. Unless otherwise indicated, please allow 7-10 business days for shipping and handling.
Please refer to each product description lead time as certain items are "made to order" and can take up to 6 weeks.
"Rush orders" and expedited shipping requests are excepted on a case by case basis and may be subject to additional fees. Please contact us directly for a quote before placing your order.
For Alaska/Hawaii and International shipping please contact us directly for a quote before placing our order.
All sales are considered final.
If the product you ordered was damaged during shipping, don't worry- we insured it. Accept the package from the carrier and contact us as soon as you can.
Returns due to goods damaged in transit must be pre-authorized by HUNTER & LEW via e-mail (firstname.lastname@example.org) within 14 days of receipt.
In order for us to file a claim with Fed Ex, please keep all shipping materials and send us photos of the damaged goods and shipping materials. Customers will not be responsible for the shipping costs of claims that have been successfully processed. Once the transaction is authorized, please pack and ship item in its original state and allow 5-7 business days for us to process your refund after we receive your returned item.
Because all of our products are finished by hand, variations from piece to piece should be expect.
Our headboards come with a "french cleat" wall mounting system. If you are interested in buying a headboard but need way to attach it to your current bed frame, let us know.